Services

The services around your website.

An AI receptionist for out-of-hours calls, organised website enquiries, a one-off Local Business Refresh and help with your social media. Each one does a clear job, uses wording you approve, and is set up and tested with you.

  • Out-of-hours message19:52 · Sarah, call back Wed 8–9am
  • Post published19:30 · Facebook and Instagram
  • New website enquiry13:05 · kitchen-diner, B13
  • Post drafts ready08:10 · 3 drafts from yesterday’s photos

Example notifications. The names and details are made up.

Our services

Pick the help you need.

Use one on its own, or combine them. Websites are our main service, and KWM Business OS is for businesses ready for a connected system.

When the phone rings

Closed for the day? You still get the details.

During your working hours, your phone rings as normal. Outside them, calls you don’t answer go to the AI receptionist, which takes the caller’s details and the reason for the call and sends you a summary. Website enquiries arrive as a tidy summary, whenever they’re sent.

Working hours: your phone rings as normal Out of hours: the AI receptionist answers calls you don’t pick up

13:05 Website enquiry · Website enquiry setup

One lunchtime, one enquiry

  1. Priya fills in the enquiry form on Tom’s website: the job, her postcode, the details and the best time to call.

  2. She sees: “Thanks, Priya. Tom has your enquiry and will be in touch to talk it through.”

  3. Tom gets a tidy summary by email, and a short text alert.

  4. After his last job, Tom rings Priya.

Website enquiryTue 13:05Example
Name
Priya
Phone
07700 900733
Postcode
B13
Job
Kitchen-diner: walls and ceiling
Details
“Old wallpaper to come off first. About 5m by 4m.”
Best time
Weekdays after 6pm
  • Photos attached: yes
  • Prefers email: no

19:52 Call after hours · AI receptionist

One evening, one call

  1. Tom’s working hours end. Calls now go to his receptionist.

  2. Tom doesn’t answer, so the receptionist does: “Hello, you’ve reached Tom the decorator. I’m an AI assistant, not a person. Tom can’t take your call right now, but I can take a message so he can call you back. Is that OK?”

  3. It takes the caller’s details and reads her number back to check it.

  4. Tom’s phone gets the callback summary. He leaves it until morning.

  5. Tom calls Sarah back before his first job.

Out-of-hours callTue 19:52Example
Name
Sarah
Number
07700 900461
Area
Kings Heath, B14
Job
Repaint hallway, stairs and landing
Urgency
Not urgent, “in the next month or so”
Call back
Wed, 8am to 9am
  • Wants a callback: yes
  • Caller said urgent: no

Example. The names, numbers and messages are made up to show how it works.

Social media

Your job photos, turned into posts like these.

Post them yourself with AI drafts from the Social Content Machine for £29.99 a month, or let us run your pages from £79 a month.

  • Evergreen GardensInstagram · Tue, 7:30pm
    A patchy, uneven lawn with worn tyre marks.
    Before
    A thick, green lawn with neat mowing stripes.
    After

    Before and after in Moseley. This lawn was patchy and tired in spring. Scarified, re-seeded and fed, and here it is six weeks later. Thinking about your garden for next year? Send us a message.

    Before and afterExample
  • Crumb & Co.Facebook · Sat, 7:05am
    A round sourdough loaf with a scored, floury crust on baking paper.

    Out of the oven at 7am: our country sourdough, 36 hours from start to finish. Pop in before 10 for the warmest loaves, or message us to put one aside.

    Fresh this morningExample
  • Northside BarbersInstagram · Thu, 6:00pm
    A barber trimming the side of a man’s hair into a short fade.

    Skin fade with a sharp part, finished with a hot towel. Walk in or book a chair online, Tuesday to Saturday.

    Job photoExample

Examples for made-up businesses from our concept websites, written to show the kinds of posts we make. Photos are used under their licences: see the credits.

Questions

Before you choose.

Something else? Ask us. We reply within 24 hours.

Can I use just one of these?

Yes. Every service works on its own, and you can add more later.

Do I need a website from you to use the other services?

No. Every service works on its own. If your website is with someone else, we can still set up enquiries, answer out-of-hours calls, help with your social media or refresh your Google profile.

How does setup work?

We agree the wording with you, connect the service to your phone, website or pages, and test it with made-up details before switching it on. You’ll get a date for that when you go ahead.

What do I have to do day to day?

Very little. The AI receptionist and enquiry setup run on their own and send you summaries. For social media, you either post the Social Content Machine’s drafts yourself, or send us photos of your work and approve the plan.

Which parts use AI?

The AI receptionist uses an AI voice to take messages, and the Social Content Machine uses AI to draft posts. Business OS may use AI tools where they suit a workflow, with important decisions left to you. Enquiry setup is a form and uses no AI. We’ll always tell you which is which.

Can I cancel?

Yes. The AI receptionist, enquiry setup and social media are monthly, with no minimum term. Cancel with 30 days’ notice. The Local Business Refresh is a one-off project, so there’s nothing to cancel.

Tell us what your business needs.

A website, an AI receptionist, help with your social media, or a connected Business OS. We’ll reply within 24 hours with honest advice and a clear price.

Get a free quote